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The University of Iowa Department of Public Safety's Emergency Communications Division is made up of six Public Safety Dispatchers and three Lead Public Safety Dispatchers. Every Public Safety Dispatcher must attain IOWA/NCIC Certification within six months of their hiring and attend a state-mandated forty hour instructional class taught at the Iowa Law Enforcement Academy within one year of their hiring. All Public Safety Dispatchers are certified in Emergency Medical Dispatch (EMD) which enables them to provide critical pre-arrival instructions and care to callers in the case of medical emergencies on campus.
Responsible for answering all incoming phone calls to the Department of Public Safety, as well as all 911 calls placed from landline phones on the University campus, the Emergency Communications Division monitors and responds to radio traffic from the Security and Police Divisions, as well as acting as the back-up site for the Johnson County Emergency Communications Center (JECC). The Dispatchers of the UI Emergency Communications Division answer and dispatch Code Blue Emergency Phones, send Hawk Alerts when necessary and can access many of the security cameras across campus. Dispatchers monitor all fire and burglar alarms on campus and initiate dispatch of police and fire units if needed.
The Emergency Communications Division also has two Student Dispatcher positions. Student Dispatchers are required to attain and maintain the same certifications as full-time Public Safety Dispatchers and provide the same services as the full-time Public Safety Dispatchers throughout their tenure.